Customer Testimonials
I give the dealership a well-deserved 5 star rating based on our salesman Anthony Faustini. He’s truly a wonderful salesperson. He’s most pleasant to deal with because he listens to his customer, he provides timely and to the point guidance and he doesn’t exert unwanted pressure. He’s willing to do whatever is necessary to please his customer. He’s a real credit to the dealership and to Lexus!! I would purchase another Lexus from Anthony. You don’t hear that compliment too often. Thank you Anthony Faustini for making our car purchase so delightful. Michael & Marigrace ...
We had a wonderful experience at New Country Lexus of Westport. Hector Diaz was a pleasure to work with from beginning to end with the purchase of our new car. We would highly recommend him to anyone interested in purchasing from Lexus of Westport in the future. We are loving our new car!
Recently purchased a car here and had an amazing experience. Anthony Faustini was our sales person and was responsive and helpful. We had a phenomenal experience with the entire team including Beny, Zach, Carlos and Bob. It is clear they care about the customer experience and sell a great product. 100% recommend them!
Great experience getting the car with Elton and Dondre. Were very helpful and expedited my needs.
My experience with New Country Lexus of Westport was as incredible as the car I leased. Jamie Rhind was personable, professional and very well versed in all things Lexus. It was my first experience in leasing a car and he made it seamless and as easy as possible. The 2025 ES 300h is a great car and I’m loving every mile clocked. Jamie has followed up several times to be sure everything is alright, which I really appreciate. Carlos helped me with all the new electronics in the car so I left feeling confident that I will love the car ...
My experience from beginning to end of the whole process was amazing. Anthony Faustini was incredibly helpful from when I first called the dealership to inquire about availability, taking me on a test drive the next day, and helping to close the deal all in a very timely way. He quickly got a sense for what I was looking for and perfectly tailored his recommendations to that. Dondre Clarke made the financing process and registering my vehicle in a different state smooth and painless despite it taking a lot of extra work behind the scenes. I failed to send over ...
I encountered a friendly staff and everyone was eager to accommodate and make us feel comfortable.
Hector Diaz was a pleasure to work with. He made me feel very comfortable and provided me with all the information I needed to purchase the vehicle that fit my budget. I am very happy with the vehicle I decided to purchase. I would highly recommend New Country Lexus of Westport, if you are in the market for a reliable vehicle.
Hector Diaz was a great help and really took the time to understand what I wanted and needed. He assured I was comfortable with my purchase and made sure to answer any questions I may have had regarding the vehicle. I left a happy customer 🙂
Christopher Kelley was so incredibly helpful and I had a wonderful experience at this dealership! Buying a car can be stressful but the team made it an easy and seamless experience. I highly recommend.
I truly experienced amazing service and the reality of having a great car buying experience exceeded all of my expectations at New Country of Westport!! For years I had dreamed of getting a Lexus from New Country because every beautiful luxury car I ever saw in CT and NY had a license plate frame that stated “ Discover New Country” . I finally discovered my NX300h at New Country and hauled my way down from MA to find that my vehicle looked even more immaculate in person! My experience with Josue, Hector and Dondre was SECOND TO NONE and I'd ...
My wife and I just leased a 2024 Lexus NX450h+ from New Country Lexus of Westport, and the whole experience was great. Jamie Rhine was awesome—really friendly and knew everything about the car. He helped us find the perfect one and never rushed us. We test-drove it twice, and both times, he took his time explaining all the features clearly. Since we’re new to the city, Jamie also showed us around a bit while we were driving, pointing out cool places with a lot of enthusiasm. He even spent more time with us than planned, just to make ...
John Powers, was an excellent Sales Rep. Clear, great follow up, and gave accurate data on inventory and availability. He answered all my tech questions and followed up with Service when the suv arrived. Jamie and Eduardo were also wonderful in locating a suv. Joe, Chris, Andy and Will were fantastic too in resolving my service issue. The Westport team is first rate and I would buy again.
I recently purchased a Lexus RX 350 from New Country Lexus of Westport, and my experience was just excellent. From our first step into the showroom, our salesman, Mark Milostan, worked with us through the process. He listened to what I wanted, discussed various options, cars, He was very courteous, knowledgeable, and (most important) patient. The entire staff was exceptional. From the selection process, financing process (Beny) and delivery of the car, it all added up to a wonderful experience. They spent the time explaining the options, the perks of being a Lexus owner there and explaining the technology in the ...
Salesman Josue Mojica was very nice and knowledgeable. He answered every question I have and then he was very, very nice. I would really recommend this guy for a future client of Lexus . Mariusz Kaldan
I recently purchased a Lexus ES 350 from New Country Lexus. My purchase experience was excellent. The salesman Chris Kelley was knowledgeable, courteous, and patient. A pleasure to work with as he explained the various vehicles and options. Once purchased the transaction moved along expediently and efficiently assisted by Beny. When I picked up the vehicle the tech expert was very helpful and spent the time to review the technical features of the car. An overall rewarding experience
I live in SC but found the car I’d been looking for at New Country. Hector did a fantastic job making me feel comfortable throughout despite the distance. I would highly recommend the sales team in Westport.
I had the pleasure of working with Hector Diaz to find the right car for me and I couldn't be happier with the experience. Professional, knowledgeable, and genuinely invested in making me feel comfortable with my purchase. He made the entire process a breeze and exciting. I highly recommend Hector and the dealership!
I recently purchased a NX 350h My experience with Mario Kimpo was excellent He Took the time to explain the differences between the different models. Listen to my concerns and preferences, matched me up perfectly with the vehicle I purchased from him. it was knowledgeable, and in tune, he a great sales person, and a keeper!
After thorough research elsewhere, we landed here by default, when we saw on Lexus.com that our exact car was arriving to this dealer….. and we cannot say enough good things about our experience. Rick, Eduardo, Carlos and Beny worked diligently to earn the business, even in spite of the fact that I was a guaranteed sale. They provided a genuinely supportive, honest, efficient and shockingly smooth experience- each conversation exceeded expectations and offered something new to appreciate. Much of the convo was through text- proactive updates on the cars ETA, prompt responses to silly questions and thoughtful notes through ...
I had an amazing experience working with New Country Lexus. Hector was responsive, kind, helpful, and knowledgeable. He receives 5 stars for his customer service! Matt, the finance manager, was also great to work with. Thank you both for a great experience!
The Lexus of Westport experience was terrific. All people we worked with were professional, extremely knowledgeable and made us so comfortable throughout the entire process. Was the best experience at a car dealership our family has ever had
Thanks, Jamie for your patient explanation and quick response. You are a very good person who always wants to do things perfectly. Nice to meet you.
I recently leased a 2024 Lexus NX from New Country and can attest that Jaime, my sales specialist truly made it a 5-star experience. I walked in planning to just look at models and ended up signing a deal that day because of the wonderful service he provided. Jaime was knowledgeable, gracious and helped me find the best vehicle for me. He far exceeded my expectations with the training he provided upon delivery. Beny, the business manager was also a pleasure to deal with. I live in Guilford but certainly will travel to New Country for service and future needs.
Wonderful experience with Michael at service dept. Excellent service and work was done carefully,even have a video of what they were doing. You get what you pay for.
I had an exceptional experience working with Jamie at Lexus of Westport. Their expertise and dedication made our car buying process smooth and enjoyable. Jamie went above and beyond to ensure we found the perfect vehicle, and their professionalism truly stood out. Grateful for the outstanding service – highly recommend!
My fiancé and I had all intentions of taking a visit to the dealership to check out our options and left that evening with a fabulous new car thanks to Jamie R. and the team at this dealership. They are knowledgeable, professional and offer 5 star service. My fiancé has been with Lexus for over 10 years and we have no plans of searching elsewhere - customer service is very important to us and this team specifically knocks it out of the park!
We had a great experience at this dealership. Our Sales Consultant was Hector Diaz and he helped throughout the entire process from test driving, giving us general information about the vehicle and purchasing the car. Hector was honest and transparent about the price and fees included. I would recommend this individual and dealership to anyone.
What a wonderful experience at New Country Lexus of Westport. Big thanks to Jamie Rhind who is very attentive and so nice. Thanks to Jamie I felt confident that I was selecting the right car. He is always there for you every step of the way!
We recently purchased a vehicle from the used car division in Fairfield. Our salesperson, Hector Diaz was very good to work with. We got a great car at a fair price.
My husband and I recently purchased a preowned car from this dealership and the staff there were excellent in satisfying our needs. Hector Diaz was our salesman and we could not have asked for a better person to assist us with our buy.
Elton was amazing! I am very picky when it comes to my vehicle and Elton was extremely knowledgable and friendly. Certainly wasn't your typical car salesman. I felt that he really cared about finding me the right car and what worked for me rather than just making a sale. I was also working with a strict budget and Elton was able to work with me to get to a price I was comfortable with. Cannot recommend Elton enough!
I purchased a 2022 Rx350 here at the end of 2021. To this day (Sept 7 2023) I am happy about this purchase. They sold me a maintenance plan that added very little to my monthly payments. I HIGHLY recommend getting this plan. Jeff King is the one in charge of servicing the vehicle every few thousand miles. He sends Mike over to pick the car up at my home, leaves a loaner, takes care of everything, and even sends a video of all the stuff they're doing to the car. It's such a great car that nothing is ever wrong with ...
I had a great experience at Lexus of Westport with Mike Stone as my salesman!
Rick was Amazing!!! He’s kind, friendly, knowledgeable on everything we needed to know about our new Lexus Rx 350. My husband and I brought our children and he was so great to them as well! Highly recommend to Anyone looking to purchase a new vehicle! If Lexus is what you’re looking at this should be the # 1 place to go & highly recommended asking for Rick he will not disappointed you!
I highly recommend this dealership especially Hector Diaz my consultant . He is very professional and gave me a warm welcome , I’m so grateful for him. He is very detailed and patient . In fact , he is a centerpiece for the company. Nice , clean environment .
Hector was incredibly helpful in our buying process of the car, he made sure to reach out to us as soon as it became available after a previous misunderstanding and guided us through a great test drive around the area. Dondrè was also very helpful and understanding.
Hector and Dondre were very straightforward and helpful, ensuring a stress-free buying experience. I really appreciated the "service" environment and look forward to working with them in the future.
I purchased a car from Lexus via Hector Diaz and the process went very well and we were very pleased. Thanks.
I recently purchased a car from Lexus of Westport through Hector Diaz and could not be happier! I was purchasing the car from FL so Hector was my eyes on-site. Hector went out of his way to pick me up from the airport and made the process easy. Loved the car the second I arrived and enjoyed my 20 hour “test drive” back home to FL. Great experience all around!!
I found the perfect used 2019 Toyota RAV4 at their Fairfield location. This was the first car that I had ever bought on my own, (and I am over 50 years old!), and I was nervous. But Brian Kiehl made the process so easy. If I am ever in the market to buy another car, I would totally go here again. Thank you! The place is clean and the finance staff is professional.
We had been searching for months for the perfect 2022 GX460. It had to be the Luxury model with a grey exterior and a black interior. It also had to be the sports package with all the other options we wanted. We also wanted it to be low mileage and Lexus CPO. We finally found the car online, and immediately called and spoke to Hector Diaz. Hector and his team made the whole process incredibly easy. Everything was handled over the phone. We put down a $1000 deposit to hold it for us. We live in the Houston, Texas area, so we ...
My name is Elena B., I saw and add for a 2017 Toyota Corolla. I contacted the dealer and the NEXT day, I got an email from Logan Brown. Inviting to come see the car in person. From the moment we walked in, ATMOSPHERE, COURTESY, FRIENDLINESS, THE SERVICE was ON POINT! Mr. Brown and Mr. Hector Diaz showed us the car! Went for a test drive and from that moment until the xxx we WERE certain that we had found the car we were looking for. Questions? Concerns? Doubts? Nothing was too small or too big for Mr. Diaz to handle! ...
I stopped by the Fairfield location at closing time on Thursday night after work, and Hector Diaz graciously showed be around and helped me scope out the available vehicles, which was very much appreciated because the place was closing up for the night. My wife and I came back the next day and while we didn't know much about the product line, Hector rode in several vehicle with us, educating us on what was available and the features of all the cars. A nice selection of pre-owned cars in Fairfield made it possible for us to find a car ...
New Country Lexus of Westport made leasing our new RX350 super easy. Jamie was a great consultant and answered all our questions. He was fun and knowledgeable and we connected on our mutual love of jazz.
This is my first Lexus and Elton, Manny, and Beny were professional and responsive throughout, going out of their way to help navigate more than one unforeseen difficulty and bringing the sale easily and competently to a successful conclusion. They were a pleasure to work with. And I love the car!
Hector Diaz was great in helping us buy a pre-owned Lexus. He was so patient and he made the buying process so easy and took care of all the details. Josh helped me with all the technology that Lexus offers. Everyone was very friendly but still professional. I wouldn't think twice about purchasing another car from Hector and I would highly recommend him and the Dealership.
Amazing experience! Grateful for everyone’s patience and professionalism! Manny helped me find the car I love! The finance manager Kevin made the process extremely easy!
This is the third RX350 that I have leased from New Country. The cars are a pleasure to drive and the staff is professional and are a pleasure to work with. Chris Kelley in Sales coordinated the process which was focused on what I wanted. There was not a lot of waiting around and there was time to answer all my questions. Beny Arias is the Business Manager now. Beny was in Sales when I leased the last car. He is a real pleasure to work with. An impressive thing about New Country Lexus is that other functions of the ...
Josh, Hector, and Beny were so helpful and patient with us!! Very helpful and information was always given clear and understandable. Great experience and would most definitely come back!!!
Hector has exceptional customer service. He gave us the white glove treatment. He made us feel comfortable during the purchase process. We were amazed when he came in on his day off to deliver us our car. Beny in finance was awesome as well.
Very customer-centric service from Hector Diaz, making sure everything was taken care of and making the process a pleasure.
Hector Diaz was terrific in help us purchase a pre-owned non-Lexus. He worked very had to get us a deal we were comfortable with. I would recommend giving him a call if you're in the market for a vehicle. Bob the GM and Kevin from finance were great as well. We never felt pressured.
I dealt with Hector Diaz and he's the best car salesman I've met in yrs. I change my car every 3yrs due to work and let's say I found a new dealer to do business with!!! Hector was courteous and always available to answer my questions.
Excellent experience at this dealership. Outstanding sales staff and management. Would recommend highly to anyone.
Hector helped me with my purchase, went very smooth, incredibly nice gentlemen. Made sure i got everything I needed in a very timely manner. Would recommend Hector & the friendly staff at New Country Lexus of Westport!
I can't say enough good things! The atmosphere is friendly and professional. Salesman John Powers was wonderful to work with. He has an impressive depth of knowledge and he made the whole car buying experience easy and fun!
Chris Kelly was the most personable and professional salesman we have ever dealt with! Highly recommend Lexus of Westport!
Today I had the pleasure of working with Logan Brown he made it such a smooth and delightful experience from start to finish and Sonia Suarez in finalizing. Thanks again. Will recommend & shop again!
Fast response. Great communications. Hector was awesome and a pleasure to work with. Smooth delivery
Never disappointed. Great service as usual. Kris Brown was excellent and took care of all our needs.
Easy smooth transaction. Hector was easy to work with, forthright, and responsive. My only suggestion for improvement would be to give me the "up-sell" service options ahead of time so I could study them--I wasn't ready to make a multi-thousand dollar decision on the spot with the finance manager, who seemed put out when I said No.
John Powers is great! My mom lives in Branford, CT and her Lexus RX350 was stolen last month. I live in California and needed to help her get a new vehicle. I called New Country of Westport and worked with John. He was such an amazing pleasure to work with! We talked and emailed for days searching through the inventory for 350s that had the options my mom wanted. He was not pushy or overbearing. Hands down, he would be my first call for another Lexus. Thanks John!
Great service. Hector, Steve and Sonja are amazing!! They never made me feel bad with iffy credit and went out of their way to help us!!
Hector Diaz was extremely welcoming and made me feel comfortable throughout the process of viewing and purchasing my first Lexus. He wasn’t rushing me into anything and I loved that I can tell he had a lot of experience and was genuinely trying to make sure I left the lot with something I loved.
My wife and I met Hector Diaz at the New Country Lexus Fairfield location. Hector treated us with respect, and he is a genuinely honest person, which is critical when purchasing anything. Hector is professional, knowledgeable, and explained everything about the vehicle and purchase procedure. To complete the purchase, we met almost every member of the Fairfield team. Everyone was friendly and thorough. It was a great experience, and we highly recommend New Country Lexus for anyone looking to buy a vehicle. Thank you.
As always, it is a pleasure to work with the service department of New Country of Lexus Westport, CT
I couldn’t be happier!! This is my first Lexus and dealing with Hector was an absolute pleasure!! He was extremely attentive, knew exactly what I wanted in a car and made it happen! Sonia was equally as pleasant to work with! I would definitely recommend going here for your vehicle!! You won’t be disappointed!!!
Came back for a second time because I love the atmosphere and how I am treated here. I don't feel pressured at all not like the other dealerships and their service goes beyond just the purchase.
Hector Diaz was a great sales representative. He was very welcoming and respectful. I would definitely recommend this dealership and Hector!
Helped my aunt bought a 2019 Lexus RX350 F Sport. Hector Diaz was our sale-man. He is really professional and great. Answered all our questions. Makes an entire buying experience easy. We are very pleased with his service. Again thank you Hector Diaz. We be seeing you again. Dan Truong
I got my car from certified pre owned in Fairfield Ct . Hector Diaz could not of been better or more helpful He helped get everything done for me and was so nice. He was patient and never pushy He even put a big red bow on it for me! I am very happy with my purchase
A great experience! Hector was kind and nice and patient! I would recommend him to all my friends!
The sales man and the financial adviser that we dealt with were the best I would definitely recommend and deal with them again They were very kind knowledgeable and accommodating
This is our second transaction with Hector Diaz in the pre-owned Lexus dealership within the past year. Each time Hector took the time to listen to our transportation and budget concerns before offering his advice. He was very knowledgeable and most helpful in every way. We could not have asked for more in terms of service and effectiveness. We would definitely recommend him to any of our friends in the market for a pre-owned Lexus.
In a word, "Excellent!" I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checkup were what a regular auto shop would charge, not a dealership. The live video(s) with a running commentary of the entire vehicle inspection is handy. Fortunately, there were no surprises. The reason was that if one Lexus Service Center services your car, you should not expect surprises!
The experience was world class. I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is loving my new ride will be coming down as well. BEST DEALERSHIP IN THE WORLD!!!!!
As usual, Kris Brown from the Service Department and Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keeping us updated with photos. The final cost of the repairs as compared to the estimate was spot on! No surprises there. We are very thankful.
The check engine light came on in my Lexus IS 250. I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas cap was loose and there were no other issues. Of course, I was relieved that it was a simple fix and I was grateful to the service center for their professionalism and honesty. I have absolutely no reservations about taking my car back anytime I have a problem or for a regular service.
I could not be happier with my car buying experience at Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new car with a beautiful red bow on top of it. Kevin was professional and very clear with the financial paperwork, that we had to go through and sign. Bob Levenson the General Manager stopped by and took the time to congratulate us on our new purchase. Liz was very knowledgeable on setting up my phone and getting all of my apps to work. The ...
Extremely pleased with the professionalism and courtesy given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this dealer to family and friends.
This car purchasing process was truly pain-free. Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transparency regarding the car’s pertinent information and “numbers” made the whole process hassle and anxiety-free. Ms Sonia Suarez closed the deal. She was very pleasant and thoroughly explained all the required documents before I affixed my signature. I was offered “add-ons” which were presented with clear explanation. I felt no pressure in the finance office. I drove my new Lexus home to Queens, NY with an exuberant feeling. I ...
Very thorough with everything. Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car!
I had a hassle-free and wonderful experience at New Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end with much care and consideration. He goes non-stop and will not overlook any detail that will help you in buying a car. I drove away with a beautiful Lexus 350RX which was in perfect condition, and with happy memories of the day. Credit manager Sonia is also a gem. Absolutely no stress in dealing with financing! This is not your typical high-pressure, cold-hearted dealership. They are real professionals ...
The entire new auto trade-in and leasing experience could not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five stars. I will always return to this world class dealership for all my vehicle needs. Final note: Elton Dos Santos is new, but he's a 'keeper.' Great attention to detail, and openly transparent if he did not know a specific answer, he got it.
Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He just presented the facts, and allowed me to make the decision with no pressure. I entered Lexus still unsure on whether to go with Lexus or Audi, but leaning more towards Lexus because of the dependability they offer. John was patient in explaining why Lexus was great, and after a couple of test-drives, I knew Lexus was the way to go. John was awesome, but so was the rest of the team. Beny Arias eventually ...
We had the best salesperson, Dondre! My Husband and I were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the next day to look at the vehicles and had a wonderful sales experience. No nonsense, honest, friendly, helpful & Patient !! We finalized the purchase & returned the next day & the car was ready & Dondre took the time & explained how everything in the vehicle worked! I have recommended Lexus of Westport to others as well and said to request Dondre - ...