Customer Testimonials
Amazing experience! Grateful for everyone’s patience and professionalism! Manny helped me find the car I love! The finance manager Kevin made the process extremely easy!
This is the third RX350 that I have leased from New Country. The cars are a pleasure to drive and the staff is professional and are a pleasure to work with. Chris Kelley in Sales coordinated the process which was focused on what I wanted. There was not a lot of waiting around and there was time to answer all my questions. Beny Arias is the Business Manager now. Beny was in Sales when I leased the last car. He is a real pleasure to work with. An impressive thing about New Country Lexus is that other functions of the ...
Josh, Hector, and Beny were so helpful and patient with us!! Very helpful and information was always given clear and understandable. Great experience and would most definitely come back!!!
Hector has exceptional customer service. He gave us the white glove treatment. He made us feel comfortable during the purchase process. We were amazed when he came in on his day off to deliver us our car. Beny in finance was awesome as well.
Very customer-centric service from Hector Diaz, making sure everything was taken care of and making the process a pleasure.
Hector Diaz was terrific in help us purchase a pre-owned non-Lexus. He worked very had to get us a deal we were comfortable with. I would recommend giving him a call if you're in the market for a vehicle. Bob the GM and Kevin from finance were great as well. We never felt pressured.
I dealt with Hector Diaz and he's the best car salesman I've met in yrs. I change my car every 3yrs due to work and let's say I found a new dealer to do business with!!! Hector was courteous and always available to answer my questions.
Excellent experience at this dealership. Outstanding sales staff and management. Would recommend highly to anyone.
Hector helped me with my purchase, went very smooth, incredibly nice gentlemen. Made sure i got everything I needed in a very timely manner. Would recommend Hector & the friendly staff at New Country Lexus of Westport!
I can't say enough good things! The atmosphere is friendly and professional. Salesman John Powers was wonderful to work with. He has an impressive depth of knowledge and he made the whole car buying experience easy and fun!
Chris Kelly was the most personable and professional salesman we have ever dealt with! Highly recommend Lexus of Westport!
Today I had the pleasure of working with Logan Brown he made it such a smooth and delightful experience from start to finish and Sonia Suarez in finalizing. Thanks again. Will recommend & shop again!
Fast response. Great communications. Hector was awesome and a pleasure to work with. Smooth delivery
Never disappointed. Great service as usual. Kris Brown was excellent and took care of all our needs.
Easy smooth transaction. Hector was easy to work with, forthright, and responsive. My only suggestion for improvement would be to give me the "up-sell" service options ahead of time so I could study them--I wasn't ready to make a multi-thousand dollar decision on the spot with the finance manager, who seemed put out when I said No.
John Powers is great! My mom lives in Branford, CT and her Lexus RX350 was stolen last month. I live in California and needed to help her get a new vehicle. I called New Country of Westport and worked with John. He was such an amazing pleasure to work with! We talked and emailed for days searching through the inventory for 350s that had the options my mom wanted. He was not pushy or overbearing. Hands down, he would be my first call for another Lexus. Thanks John!
Great service. Hector, Steve and Sonja are amazing!! They never made me feel bad with iffy credit and went out of their way to help us!!
Hector Diaz was extremely welcoming and made me feel comfortable throughout the process of viewing and purchasing my first Lexus. He wasn’t rushing me into anything and I loved that I can tell he had a lot of experience and was genuinely trying to make sure I left the lot with something I loved.
My wife and I met Hector Diaz at the New Country Lexus Fairfield location. Hector treated us with respect, and he is a genuinely honest person, which is critical when purchasing anything. Hector is professional, knowledgeable, and explained everything about the vehicle and purchase procedure. To complete the purchase, we met almost every member of the Fairfield team. Everyone was friendly and thorough. It was a great experience, and we highly recommend New Country Lexus for anyone looking to buy a vehicle. Thank you.
As always, it is a pleasure to work with the service department of New Country of Lexus Westport, CT
I couldn’t be happier!! This is my first Lexus and dealing with Hector was an absolute pleasure!! He was extremely attentive, knew exactly what I wanted in a car and made it happen! Sonia was equally as pleasant to work with! I would definitely recommend going here for your vehicle!! You won’t be disappointed!!!
Came back for a second time because I love the atmosphere and how I am treated here. I don't feel pressured at all not like the other dealerships and their service goes beyond just the purchase.
Hector Diaz was a great sales representative. He was very welcoming and respectful. I would definitely recommend this dealership and Hector!
Helped my aunt bought a 2019 Lexus RX350 F Sport. Hector Diaz was our sale-man. He is really professional and great. Answered all our questions. Makes an entire buying experience easy. We are very pleased with his service. Again thank you Hector Diaz. We be seeing you again. Dan Truong
I got my car from certified pre owned in Fairfield Ct . Hector Diaz could not of been better or more helpful He helped get everything done for me and was so nice. He was patient and never pushy He even put a big red bow on it for me! I am very happy with my purchase
A great experience! Hector was kind and nice and patient! I would recommend him to all my friends!
The sales man and the financial adviser that we dealt with were the best I would definitely recommend and deal with them again They were very kind knowledgeable and accommodating
This is our second transaction with Hector Diaz in the pre-owned Lexus dealership within the past year. Each time Hector took the time to listen to our transportation and budget concerns before offering his advice. He was very knowledgeable and most helpful in every way. We could not have asked for more in terms of service and effectiveness. We would definitely recommend him to any of our friends in the market for a pre-owned Lexus.
In a word, "Excellent!" I couldn't be more satisfied with Mr. Kris Brown and the service center. Surprisingly, the cost of an oil change, tire rotation, and complete checkup were what a regular auto shop would charge, not a dealership. The live video(s) with a running commentary of the entire vehicle inspection is handy. Fortunately, there were no surprises. The reason was that if one Lexus Service Center services your car, you should not expect surprises!
The experience was world class. I am a customer for life!!! My brothers whom is currently waiting on the new RX350 will be coming there to place his order. Also, my sister who is loving my new ride will be coming down as well. BEST DEALERSHIP IN THE WORLD!!!!!
The salesperson (Derrick) was knowledgeable, and stood by the deal I made. It came up cheaper than all of the other dealerships in the area, though I had to react quickly. Most of the paperwork was done up front, so it did not take me long to drive back in a new car. Business department tried to upsell things, and they even tried to bargain for those, but their pricing on options/warranties was not the best. In summary, it was a good experience, and providing they would have a good deal for me, I would deal with them again.
As usual, Kris Brown from the Service Department and Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keeping us updated with photos. The final cost of the repairs as compared to the estimate was spot on! No surprises there. We are very thankful.
The check engine light came on in my Lexus IS 250. I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas cap was loose and there were no other issues. Of course, I was relieved that it was a simple fix and I was grateful to the service center for their professionalism and honesty. I have absolutely no reservations about taking my car back anytime I have a problem or for a regular service.
I could not be happier with my car buying experience at Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new car with a beautiful red bow on top of it. Kevin was professional and very clear with the financial paperwork, that we had to go through and sign. Bob Levenson the General Manager stopped by and took the time to congratulate us on our new purchase. Liz was very knowledgeable on setting up my phone and getting all of my apps to work. The ...
Extremely pleased with the professionalism and courtesy given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this dealer to family and friends.
This car purchasing process was truly pain-free. Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transparency regarding the car’s pertinent information and “numbers” made the whole process hassle and anxiety-free. Ms Sonia Suarez closed the deal. She was very pleasant and thoroughly explained all the required documents before I affixed my signature. I was offered “add-ons” which were presented with clear explanation. I felt no pressure in the finance office. I drove my new Lexus home to Queens, NY with an exuberant feeling. I ...
Very thorough with everything. Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car!
I had a hassle-free and wonderful experience at New Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end with much care and consideration. He goes non-stop and will not overlook any detail that will help you in buying a car. I drove away with a beautiful Lexus 350RX which was in perfect condition, and with happy memories of the day. Credit manager Sonia is also a gem. Absolutely no stress in dealing with financing! This is not your typical high-pressure, cold-hearted dealership. They are real professionals ...
The entire new auto trade-in and leasing experience could not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five stars. I will always return to this world class dealership for all my vehicle needs. Final note: Elton Dos Santos is new, but he's a 'keeper.' Great attention to detail, and openly transparent if he did not know a specific answer, he got it.
Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He just presented the facts, and allowed me to make the decision with no pressure. I entered Lexus still unsure on whether to go with Lexus or Audi, but leaning more towards Lexus because of the dependability they offer. John was patient in explaining why Lexus was great, and after a couple of test-drives, I knew Lexus was the way to go. John was awesome, but so was the rest of the team. Beny Arias eventually ...
We had the best salesperson, Dondre! My Husband and I were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the next day to look at the vehicles and had a wonderful sales experience. No nonsense, honest, friendly, helpful & Patient !! We finalized the purchase & returned the next day & the car was ready & Dondre took the time & explained how everything in the vehicle worked! I have recommended Lexus of Westport to others as well and said to request Dondre - ...
I was extremely pleased to work with John Powers at Lexus. He is so professional, knowledgeable, and friendly. We weren’t planning on getting a new car, but our current car had blown up in an unexplained fire literally in front of the dealer where we purchased. We didn’t feel taken care of at all, so it was refreshing working with John who was sensitive to our situation!!! Highly recommend reaching out to John if you’re in the market. We LOVE our RX 350 and looking forward to many miles ahead.
Dondre was highly professional, extremely well trained and knowledgeable on Lexus products, an excellent communicator, and has a super personality. He made process smooth and very enjoyable. Dondre was also very thorough when he showed me how to operate all the tech. Stuff. I' would definitely recommend a friend to buy from Dondre, and also the dealership. Thank you Lexus and Dondre.
I live well over 100 miles from Lexus of Westport and I was fortunate that they had the exact IS model I was in the market for. Dondre Clarke was incredibly responsive and his team was able to get my trade-in valued, gave me a virtual tour of the car and totally streamlined the purchase process, so all I had to do was show up, sign and drive. Great dealership with a great team. Highly recommended!
Amazing service. Extremely knowledgeable, friendly, no pressure atmosphere. I highly recommend this dealership. From start to finish this buying experience has been by far the best I have ever had.
Lexus of Westport made the process easy, transparent and would highly recommend to friends and family.
We recently purchased a Lexus RX from Hector Diaz. Just the best buying experience we ever had and we have purchased over 10 veicles in the past 30 years. Great to work with, he is an honest and true gentleman. Thank you Hector! Also, Matt the Manager was very helpful and the financial process and docs took less then 30 minutes to complete! Look forward to working again with all of you in the future. Best Regards~ Al & Chris D.
I am so pleased to have chosen a Lexus NX hybrid. My sales rep. Dondre Clarke gets to know his customers through conversation and presents what he thinks is the best vehicle for their taste and lifestyle. Biyingy Lecus was a pleadant ecperience.
Best car buying experience I’ve ever had. It took me longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt the Sales Manager took my call and set me up with Dondre. From the facetime tour of the car to the big red bow on it when I arrived, I can’t say enough about Dondre’s understanding of true customer service. In my car search I spoke to pretty much alll of the dealerships between VA and CT. At New ...
Dondre was extremely professional and made sure we were completely satisfied. He took as much time with us as needed to allow us to feel comfortable with our purchase. His follow up and was excellent and he was a pleasure to work with. Highly recommend you ask for him!
I drove an hour and a half to get my used car from New Country Lexus of Westport because they had the best deal by far. The salesperson was very helpful and accommodating. She even picked me up the morning of the transaction (I had gotten a ride to about 15 minutes away). I really appreciated not being price gouged in this tough market.
I worked with Abi to buy my new Lexus and she was a pleasure to work with. She was professional and knowledgeable, and made working with Lexus of Westport a great experience.
Gabriella was fantastic to work with and is the reason I chose Lexus. I appreciated all her help and how easy she made the process
As usual, it was a great experience. The brake job was done right and at a fair price.
My first visit to ths dealershp for any reason- this was for Service. Drove into service area and Lisa Bara the Service Rep came out and greeted me, my vehicle (a 2012 Lexus RX350). I explained I needed my FOB recalibrated. Af first she directed me to the Parts Department, but then she asksed so you have the FOB. I said yes, she took it and said the only problem she saw was the battery. And that she had a few in her desk. I was stunned that she offered to replace the battery herself, immediately and for no charge. I ...
Great experience !! I just bought my first Lexus (an RX350) and my first interaction with this dealership. It was an exceptionally pleasant experience. My sales associate was Kevin Leon, who was extremely pleasant and responsive throughout. Since I live out-of-state, I negotiated the deal over the phone and only went to the dealership when ready to pick up the car. All of the staff were lovely. I was also very impressed with Beny, the business manager. I was expecting a "hard sell" for different additional service options, and that was not the case. He took the time to ...
I worked with John Powers to get a new UX250h recently and was very pleased with the experience. The staff I interacted with at Lexus were all professional and pleasant, and they made my car buying experience straightforward and easy.
Evan Palumbo, thank you for the great experience, in buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told Evan before I arrived that in no way were decisions being made that day, and at the end he honored what I said, and just said "how did you like it, and let me know what more help I can be". The numbers in the long run didn't work for us, went home that night and saw a L-Certified 2019 ES350 with very ...
I returned to Lexus of Westport to purchase and install four new tires on my Lexus IS 250. Mr. Kris Brown of the Service department was very helpful, as usual. It was fortunate that I had the tires replaced at Lexus because during the replacement of the tires, they also had the opportunity to check to see how the brakes were doing since they had replaced the rotors, calipers and front brake pads a few months ago. Kris personally witnessed the remaining thickness of the pads and cautioned me about excess wear and tear of the rear brake pads. They checked ...
Great experience buying our 5th Lexus. Our salesperson, Abigail Calderon did a great job getting us in to a beautiful RX 450h. The car was prepped and is flawless.
The experience with the Lexus dealership and the sales representative, Kevin Leon, was extremely professional. It was informative and helped us make a confident decision in the car we bought.
Small dealership that punches above its weight. Salesman John Powers was well informed, professional and straightforward. Likewise Benny Arias-Gomez in Finance. Well worth the visit and one of the best (in many) dealer interactions I've had.
My experience with sales person Hector Diaz was as good as purchasing a car gets. He was not pushy, and when discussing my decision with me was reasonable, patient, and candid. The process was transparent. He also, I felt, went above and beyond to make sure that I was going to be happy with my vehicle so they kept it a few extra days before delivery to satisfy my requests for special treatment - minor touch-ups to the used vehicle I decided to buy. Better than overwhelmed Audi or indifferent Infiniti nearby.
Gabriella Almeida and the New Country team were terrific! We were just moving into town, and she had everything ready upon our arrival. Highly recommended.
Derrick was welcoming, did not push us at all to decide and personally made sure that the lease was finalized in a day.
Hector Diaz and Sonia Suarez who handles all the paperwork for my finance process were fantastic. They made me confortable and also answer all my questions about my car and the finance. They both offered me an outstanding customer service and I will always recommend this place and the same team that executed my process to all my loves one and my community. Well done 👍 Hector and Sonia keep up the great work! I am extremely happy 😆 and satisfied ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 star for your execution.
Dondre is the best!!! Knowledge kind and professional. I’m so impressed with him and Sonia!!! The best decision I made! Love my Lexus IS!
Hector Diaz was amazing to work with. His great sense of humor and communication put me at ease with the car buying process. Highly recommend!
A couple of weeks ago I had the wonderful pleasure to meet and purchase my first car with help of Hector!! Everyone at the dealership was very friendly and helpful. And the best part, Hector went out of his way to locate the missing keys to my car and reached out to return them as well!! I am very happy with Lexus's service!!
Hector was very helpful with purchasing a used Lexus! Great customer service.
It was such a pleasure to have the opportunity to work with Elton while purchasing my new truck. His customer service skills was first class,
Chris Kelley from sales was outstanding made my purchase easy and most pleasurable. The entire team took me thru process quickly and had a new car within 24 hours. I wouldn't go anywhere else for a new car!!
Dondre was and continues to be very helpful with the purchase of my Lexus. Dondre did not put pressure on me to buy a car. However, he was helpful, thoughtful, and made the entire experience pleasant.
I was happy with my experience at this dealer particularly with the sales person, Hector and the General Manager, Robert Levinson. Had the car serviced as well and the experience was good.
I want to let you know about the wonderful experience I had at New Country with this car purchase. You should know that Hector and I have been emailing about cars I have been following on Carfax and your website for a few months. He was always patient, attentive and communicative. Other salesmen would have grown frustrated by the lack of a sale. He is the main reason I came to this dealership (+ your pricing). You should know I live in NY about 45-60 minutes away. There is a Lexus dealership in Mount Kisco (15 minutes away) and White Plains (30 minutes ...
I can not say enough positive things about my experience with Kwesi and Lexus as a whole. When I walked into the dealership, I thought I was just there to “test drive some cars”. Kwesi is someone who was transparent about costs, kind and knowledgeable throughout the entire process. Kwesi was patient and answered any and all of my questions (there was A LOT). Having been uncomfortable in past dealerships, I can honestly say I have never felt more comfortable and happy about being in a car dealership. From the GM to the finance department, the experience as a whole ...
Was going to end my lease but the great service from Kevin Leon (5 ⭐️) ended with me leasing another Lexus! Thanks Kevin, I enjoyed working with you.
My wife and I recently purchased a hybrid vehicle and our salesman was Kwesi. We couldn’t be happier with his service and really appreciated his patience and honesty. He, as well as his financial team really went out of their way to work with us On nailing down a great deal. I would recommend Kwesi and New Country Lexus of Westport to any and all seeking superb salesmanship and customer service!!
Kwesi did an amazing job with selling me my Range Rover. Although I was skeptical, he made me feel comfortable and walked me all the way to the finish line! Excellent customer service skills.
Amazing customer service from beginning to end. Very knowledgeable staff, including the receptionist. The whole process took about an hour which includes the test drive. Our sales rep Dondre, was super-amazing. He explained every detail meticulously. We were treated like royalty, despite showing up in our 19 year old Nissan Altima. I would recommend this dealership to anyone who’s looking for a quality vehicle, and interactions with professional people. We are extremely happy with our used 2011 Lexus ES 350. Thank you New Country Lexus of Westport.
John powers was very easy to work with! The best experience we had ever buying a car. We felt very comfortable and never felt any pressure!
I found my car buying experience to be quite unique. I was initially very hesitant showing up at a car dealership by myself, but from the moment that I pulled up & was greeted by Kwesi I just stated that I was only looking. Kwesi introduced himself & gave me his card. He stepped away for awhile & allowed me to then approach him about the car I was interested in. This was a great experience & I’m extremely happy with my choice.
Rick Calvo was great to work with. No spin, got me all the information I needed, and also pointed out a few things I had not considered. Highly recommend working with New Country and Rick in particular.
From the moment I spoke to Hector, he made me feel appreciated. When I met him it was definitely confirmed. He was patient, kind, honest. He made sure I was treated well and received the best deal. I had to take the car back the next day and he didn't not make me feel as if I was a bother. He even went has far as calling to make my appointment for my car to be serviced. It was really nice, working with him, I definitely will get another car from New Country Lexus, with Hector's assistance! Thank ...
My name is Joe Lowery, I grew up in Bridgeport and I’ve known Hector Diaz for over 40 years. Hector and my brother Eugene attended Bullard Havens Tech where I first met Hector. He was always a big brother to me. Someone who I always looked up to. I now live in North Carolina for the past 25 years but I continue to keep in touch with Hector through Face book. It’s been my honor and pleasure to call him my brother/friend. Hector is definitely a people person he doesn’t meet any strangers. As you already know he ...
HECTOR DIAZ IS ALWAYS HELPFUL IN PERSON OR ON THE PHONE.. HECTOR WILL GO OUT OF HIS WAY TO MAKE SURE THE CUSTOMER GET WAT HE WANTS AND IS HAPPY WITH THE PURCHASE.. THAK YOU HECTOR
amazing job and honest! helped me find the perfect car for my needs. i recommend him to anyone looking for a car new or used.
Kwesi was kind, friend, knowledgeable, and honest. He made me feel very comfortable. I wanted to drive the car twice and have some time to think and I did not feel pressured
Kwesi was very helpful and pleasant to work with in purchasing my pre owned Lexus NX. Being an out of state customer, he went above and beyond to ensure the process was smooth and efficient, and was very transparent with everything. I will definitely return to Kwesi in the future and will highly recommend to family/friends to take the drive to work with him!
WOW WOW WOW!!! I can’t say enough what an amazing salesman Kwesi was!! He was Professional, Patient and Trustworthy!! I highly recommend and will be seeing him for all future purchases for myself as well as my family. Thank you so so much Kwesi!!!
Kwesi and the staff were very friendly and helpful. They adhere to the CDC guideline to help prevent the spread of COVID I would definitely come back and would recommend this car dealership
Kwesi was just awesome with the help he gave me when buying my Lexus. He was very professional and very friendly and yes quite a gentleman. I was very pleased with my service. Alice
I am very pleased with my purchase!!!! My salesman John Powers and all others involved with this purchase were wonderful. They made the experience pleasant and made me feel like family. Customer service is exceptional!!! I have become a Lexus fan because of them and will recommend!
Just picked up our new 2021 Lexus NX. We had a great experience. This is our 5th car over the past three years. All the consultants have been great, especially Rick Calvo who helped us with the new NX. Everyone at the dealership makes this a smooth, honest and completely satisfying experience.
Derrick Hancock is the man to see! He was so knowledgeable with the Lexus brand and his customer service was exceptional. This is my first Lexus and will definitely be back for another one after my lease is over.
Great experience purchasing my new Lexus at Lexus of Westport. Enjoyable working with Chris in sale. Really made the process painless and efficient. Look forward to my next purchase.
I asked my salesman 6 months ago to keep an eye out for a certain car. I got a great deal with No haggling! Highly recommended!
The purchase of buying a Lexus was a relaxed and no hassel process. The staff was not pushy in pushy in selling you these vehicles.
Service was excellent and the facility most accommodating. I am able to bring my laptop set up and work from the facility and not miss a beat at work while waiting for my car to be serviced.
Very accommodating and pleasant experience. We had a break issue that was slight by noticable and rehandled under warrantee as requested We also purchased our last 3 vehicles at this dealership with no issues re
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